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It is not easy to find a good tradesman, such as a plumber or an electrician. Really good ones seem to be booked up for months if not years and I was wondering, well, how long exactly does it take to develop that kind of a track record.
There is a roofer operating in the area where I live who I will call David here. When I asked another local tradesman if he could recommend anyone who is the best roofer around, he said that David is by far the best and probably the most expensive, however I’d have to get in line because he is booked solid for many months.
Apparently, he has a dozen guys working for him and they can strip and relay any roof faster and better than anyone around. They have the best tools on the market, some of which are customized. They take on complex and problem roofs that others don’t want to touch. Once the project is finished, the site is left spotless. 
David is widely respected among other tradesmen who readily recommend his services, like it happened in my case.
David is 25 and has been in business for just about 5 years.
In organizations, we need to judge and reward people by the results they produce, not by their age, seniority, certifications, years on the job (doing the same thing all over again) or how carefully they fill out their time sheets or how much time they spend in the office.
In life, results is the only thing that matters. Seriously.
Most of us will escalate without hesitation if the service at a restaurant, helpdesk, service department or a government office is poor. However, how often do you take the time to make the area manager aware of exceptional service? I believe we just don’t do it often enough.
People on the frontline don’t earn as much as they arguably should, have to deal with legitimate and frivolous complaints, unreasonable behavior, and, often, verbal abuse. A favourable comment made to the manager is a welcome break and may very well be a deciding factor in a person’s career success.
There is something in it for you too:
- it will feel good
- if you are recognized, you will receive excellent service next time.
So, do it.
Bogorad on Business 