Recognition

Most of us will escalate without hesitation if the service at a restaurant, helpdesk, service department or a government office is poor. However, how often do you take the time to make the area manager aware of exceptional service? I believe we just don’t do it often enough.

People on the frontline don’t earn as much as they arguably should, have to deal with legitimate and frivolous complaints, unreasonable behavior, and, often, verbal abuse. A favourable comment made to the manager is a welcome break and may very well be a deciding factor in a person’s career success.

There is something in it for you too:

• it will feel good
• if you are recognized, you will receive excellent service next time.

So, do it.