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If you are looking to outsource or change processes in a multisite organization, you will face a typical organizational design challenge: how do I structure and locate teams to maximize their collective performance. In this article, I will share some of the most salient points which must be considered. This is a result of our work with our most successful clients.

Let’s talk about this concept –  repeated ad nauseum by managers and HR staff all over the world like a sacred mantra — the concept of a team.

Everyone talks about teams and the team building. Inordinate amounts of money are spent on retreats, exercises and training which provide no lasting value. Rare is a job posting that does not include a requirement for a candidate to be a “team player”, which is just gratuitous in this context. Who would say that they are not one?

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A local photographer decided that he does not like selling and marketing as much as he liked taking pictures, so he outsourced it to a small local firm. We received a call from them today, which in its abridged version went something like this:

Saleswoman: “Hi, this is Brenda from Such-n-such Photography. We would like to come to your home and take a picture of your baby – free of charge.”

Kim: “Sounds good. How many pictures are included?”

Saleswoman: “Oh, just one pose, one picture”

Kim: “Can additional pictures be ordered?”

Saleswoman:”Yes, packages start at $120″

Kim: “What is included in a package?”

Saleswoman (miffed): “I have no idea, I just book appointments”

Kim: “Thank you. Not interested”

Outsourcing is as old as the hills and we all do that – I don’t deliver my correspondence in person but the postoffice and courier companies do – but remember that judgement needs to apply.

You should consider outsourcing non-core activities that others do either better or cheaper (while maintaining acceptable quality) than you do in house. For the vast majority of businesses, relationship with clients is a core activity and should never be outsourced. The issue in this particular case is therefore twofold: not only a third party is retained to perform a core activity but, also, they cannot do it well. 

You may be reading this and saying to yourself, “but of course, it’s asinine!” You may feel that what I am saying is just common sense.

The trouble is, even large and sophisticated business often make outsourcing decisions that seem to be against this very common sense.

It turns out that common sense can be remarkably uncommon…

Sounds harsh? Overblown? Too far fetched ?

I don’t think so but you be the judge. Read it here.

“Time is God’s way to keep everything from happening at once” — George Carlin

I believe that the most critical factor to individual success is the highly developed sense of discipline. It enables one to generate an enormous amount of valuable results, to get the necessary work done,to maintain one’s self-esteem and the sense of well-being.

When I started in solo consulting, many people told me that they wouldn’t be able to work on their own because they’d spend days looking out the window, playing with their dog and browsing the Internet. We see this often enough in organizations too. Despite the structure and discipline that corporate life imposes, whole department keep themselves busy by working on tasks that have no value.

In IT, as an example, you will routinely find great redundancies that have been instituted to “service the internal clients better” – the many layers of project and portfolio managers, reporting analysts turning up heaps of reports with performance metrics that no one cares about, and enforcers of procedures.

Success in life and in business is defined by results of one’s work, not by the tasks one performs.  The sense of discipline enables talented individuals to channel their energy to achieving these results, away from the “tasks” that have marginal, if any value. 

Personally, I understood this early in the game and it has made a world of difference in my life and work.




website www.bizvortex.com email ibogorad@bizvortex.com phone (905) 278 4753

 

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